Landmark Heating & AC, Inc., Heating & Air Conditioning, Memphis, TN

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Reviews of Landmark Heating & Air Conditioning


(Based on 70 rated reviews)


Product or service reviewed: semi annual check up & heating and air conditioning systems

We have been with Landmark since they started business many many years ago. They not only excel in service but also in customer service. I would strongly recommended them for any of your HVAC needs.

James Lippy


Product or service reviewed: Fall Tune Up

Greg was as always on time and extremely efficient. He goes right to work and answers any questions I may have. Upon completion he reviews the work that took place and makes sure to answer anymore questions I may have.He's a great team member for Landmark.

Lawrence Goodwin
Memphis, TN


Product or service reviewed: Replacement furnace and AC unit.

Outstanding, Professional, Knowledgeable, Friendly, Neat, Met all of our Expectations! When we Need service in the future- we will contact Landmark Heating & Air Conditioning. We are most pleased with the Results,

Donnie & Rory Theeuwes
Germantown, TN


Product or service reviewed: Air/furnace annual maintenance & cleaning contract

Been an extremely satisfied customer for over a decade as were my parents for decades. Everyone I have dealt with from office personnel for scheduling to the technicians on site are professional, polite and thorough. Landmark works with your schedule. They deliver on what they promise. Dependable and reliable.

Gayle McCarty
Memphis, Tn


Product or service reviewed: Air Conditioning Fall check

Have used Landmark for 12 years and they are fantastic, reliable, and kind.

Piperton, TN


Product or service reviewed: FALL CHECK UP




Product or service reviewed: Furnace Preventative Maintenance

Awesome job by Technician Wingo. On time and gave detailed information on the work performed.

Tom Pullen
Memphis, TN


Product or service reviewed: New heat and air

We have been Landmark customers for about 25 years. They just installed new Trane heat and air for our home and it could not have been easier. They told us it would take 2 weeks and they were one day shy. All of the guys were very professional and very nice. Great job as usual. Happy customers as usual.

Rossville, TN


Product or service reviewed: Fall Maintenance

If I wasn't fully satisfied with Landmark I wouldn't keep coming back.

Max Parnell


Product or service reviewed: Fall service check

On time and efficient

John Rhodes Steger
Germantown TN


Product or service reviewed: Maintenance of heating/cooling systems

My heating and cooling systems have worked beautifully since Landmark took over from another company who could not seem to keep them operative. They come as scheduled and work quickly and quietly. Am very happy with their work.

Mary L. Shannon


Product or service reviewed: Semi-annual Maint. Service

Technician [Wingo] thoroughly reviewed and serviced the system. Service from Landmark has always been prompt.

Thurman Jackson


Product or service reviewed: Complete replacement of AC/Furnace

From initial consultation to communication with office to the installation crew...all were GREAT. Would and will recommend again and again.

Bert Smythe
Memphis TN


Product or service reviewed: New furnace and related parts

Two day job. Technicians could not have been better. Would not hesitate to recommend Landmark to anyone.

Lester F. Lit
Memphis, Tn 38230


Product or service reviewed: Semi-annual summer service

Tristan was most professional and took care of our service well. He had all of the PPE to make us feel comfortable during his time at our home.

Memphis, TN


Product or service reviewed: Trans 2.5 ton air conditioner, evap. Coil and furnace. Complete sustem

The entire process from selection of product to install through installation was perfect. I couldn’t have asked for anything done differently. The office staff to product installers were congenial, helpful, accommodating and exceptionally professional. Mike Graczyk and his installation crew were incredible. After installation you couldn’t tell they were even here. I give Landmark a Perfect 10 on every aspect of this job plus their ongoing care and maintenance year by year. FANTASTIC!!!

Phillip Dowdle
Memphis, TN


Product or service reviewed: new trane system

well pleased with the new system. all of my contacts with your company have been very good. stacey and crew were very professional and careful during the installation. the system is working great.

richard wells
collierville tn


Product or service reviewed: Preventive maintenance

The technician was professional and thorough. Excellent service.

Steve Simpson


Product or service reviewed: Annual service on A/C

Landmark has great service guys, who do a thorough job and explain everything that they do. I have used Landmark for over 30 yrs.



Product or service reviewed: Air conditioner and heat service plan, repair and new installs. Work on our Traulsen refrigerator

We have been with Landmark for 30 years. They are consistent, reliable, knowlegable and honest. I have recommended this company to many friends over the years and they are all pleased!

Dinah Dieck
Germantown, Tn


Product or service reviewed: maintenance

We have been Landmark customers for longer than I can actually remember. Landmark has provided routine maintenance , made repairs and installed both of our newest (upstairs and down) units. My wife and I are impressed with Landmark's consistent professionalism and concern for their customer. Landmark technicians - to the person - always display a thorough skill level and knowledge of the equipment and the scope of work required to maintain it. I am happy that Tristan Bagwell who performed routine maintenance yesterday fits the Landmark model. He was polite, communicated well and instilled confidence that his service was first rate.

Memphis, tN


We have been Landmark customers for quite a long time. We chose Landmark because they are easy to work with, fast to respond to messages, and knowledgeable about our HVAC systems. You have done our seasonal service and replaced both our units with new systems. Also I have referred friends to you. Thank you for our many years together. BCW

Memphis, TN


Product or service reviewed: Semi annual service

Thanks to this family owned company I find their service as dependable, reliable and most satisfactory. All technicians are courteous as well as office personnel. Thanks for your service.

Barbara Rawlings


Product or service reviewed: Spring maint. service

Prompt, courteous, efficient service is the hallmark of Landmark. I have been a customer since the mid-90's, & recommend them without hesitation. My recent Spring service call met the high standards Landmark is known for. Great company with great people!

Daniel Taylor


Product or service reviewed: Installation and Service of Heat Pump

Lawrence and Stephanie run a great outfit. The best HVAC company I have ever used

Tom Sander
Memphis Tennessee


Product or service reviewed: Spring Maintenance

Technician: Tristan

Tristan's knowledge of his craft and the professionalism he shows while on the job is a rare quality shown these days. Thank you Tristan!

Sue Keir
Millington, TN


Tristan did an excellent job servicing my AC equipment. I have nothing but praise for his work.

Judy Daniel
Collierville, TN


Product or service reviewed: Service

We have used Landmark for over 20 years and have always been very pleased with their service.

Rusty W.


Product or service reviewed: Spring cleaning

Landmark has always serviced our a/c system from when we bought this house and we will continue to use them in the future. They provide prompt and courteous service each and every time. When my old system died purchased a new one last year and its still good to go. Thanks for the good service

William Curtis


Product or service reviewed: Annual servicing of heating and air

Technicians always professional both in work and on time.

Mary Ann Brand
Germantown, TN


Product or service reviewed: Trane AC unit

We were highly recommended to Landmark a couple of years ago and couldn’t be more pleased. They have the best technicians—knowledgeable & polite. Plus they wear shoe covers. We couldn’t be more pleased with Landmark.

Dr & Mrs Guy Lheureux
Memphis, Tn


Product or service reviewed: Serviced my AC UNIT

Technician: Austin

Austin came out today for my AC service. I enjoy talking to this tech. He is always pleasant and he does a thorough job and takes time to answer any questions I have. He is a great employee fo Landmark. Thank you Austin

Richard Sehar
Olive Branch, Mississippi


Product or service reviewed: Spring tune up service

As is the case on every visit the service is top notch,,,,from the staff it the office to the tech that services my home unit. Keep up the good work, especially at this time of dealing with the Covid-19 situation.

Lawrence Goodwin
Memphis, TN


Product or service reviewed: semi annual cehck up

We have been with Landmark since Bill and Roro Rapp started the company many, many years ago. We have always been exceptionally pleased with the friendly and knowledgeable service personnel and staff at the office. They are exceptional in always letting the customer know what they have done and explained if there were any problems. We strongly recommend them.

James Lippy


Product or service reviewed: Air condition. Service for the summer.

As always a job well done been a customer over 10 years.

Maria Wasserman


I have been using this company for years because they are knowledgeable and professional. I had had another company service my furnace and it became evident that the employees did not know what they were doing. It was in winter and their bumbling left me at 55 degrees inside my home. I called Landmark and they came to do a minor repair to the furnace. In talking with the owner of the other company he remarked that he had been having problems with his workers. In their bumbling, the other company had left me with a gas leak. Fortunately my unit is upstairs over the garage. Landmark employees are courteous and timely. It doesn't get any better than that. I have purchased a new furnace and air conditioning system through Landmark and am extremely pleased.

Katherine Watson


Product or service reviewed: New Air Conditioning & Heating

Exemplary Service! We have depended on Landmark for our Heating and Air Conditioning needs for 31 years. Whether it has been planned service, emergency repairs, or a complete system update they have never disappointed us. Always courteous, knowledgeable, and glad to provide the solution!

Leonard B Turner
Germantown, Tn


Have never been dissatisfied with any of Landmarks' service reps, office reps, and hate that Trudy has retired. My wishes and prayers are for all of us to make it through this Pandemic.Thanks for your great service.

Ruth Turner, S. Angela
Memphis, TN


Product or service reviewed: Annual service maintenance

Always on time, courteous, and thorough. The service technicians always turn off attic lights and clean up any old filters and debris. Well managed company.

cordova tennessee


Product or service reviewed: Semi-annual tune up.

Technician: Tristan

My technician is Tristan who is very professional and very cordial. He exemplifies what I've expected each time over these past 20+ years; top-notch service. Consistently, Landmark has providee first-rate, dependable service and products. I highly recommend Landmark Heating and Air.

Walton W Griffin


Product or service reviewed: season system check

Technician: Tristan

Tristan is a good man. Quick and responsive. No issues. Let us just hope we run all summer with no issues

John Rhodes Steger
germantown tn


Product or service reviewed: HVAC service

Technician: Austin

Austin and the whole team at Lanark is fabulous. Wonderful service. Terrific professionals

Kathryn Feinstone


Product or service reviewed: Heating/Cooling Systerm

Landmark very dependable and response time always reasonable. The Technicians know their craft and give explanations about the service. Highly recommend them to anyone considering Heating & Air Conditioning Service.

Thurman Jackson
Germantown, TN


Product or service reviewed: HVAC

Always thankful for Landmark service and support. Staff is knowledgeable and courteous at all times. we highly recommend them.

Betty Keith
Collierville, TN


Product or service reviewed: Lennox AC & heating system w/ smart thermostat, service agreement

We have used Landmark since mid-90's for our heating & AC needs & have always been pleased with their professionalism and efficiency. Any time urgent service is requested, they respond quickly & politely. Their technicians are thorough, and obviously well-trained, & explain their work in plain English. I recommend Landmark to anyone with HVAC needs.

Daniel Taylor


Product or service reviewed: HVAC

Annual service for heating unit went so smoothly. The technician called and said that he was delayed by traffi. He actually got here on time. Great service.



Product or service reviewed: Repairs, Maintence, New System

I have been a Landmark customer for years. They have always provided dependable and quality service.

John Stemmler
Memphis, TN


Product or service reviewed: Fall heater preventative maintenance

Technician arrived on time and replaced filter and checked system. All OK.

Pat Lane
Memphis, TN


Product or service reviewed: annual maintenance

We've been with Landmark for many years - they have replaced both original heating and air units in our home - always dependable, professional and ethical. Their service techs are easy to deal with and exhibit competence in taking care of our systems. In short, Landmark is trustworthy and easy to deal with.

Ronald Halpern
Memphis, TN


Product or service reviewed: System installed 3 years ago. Use LM Service contract for service.

Greg did a very through job today. He answered all my questions. Programmed my thermostat for the summer. Cleaned the outside unit...not sure that has been done in a while. Hope I can request him in the Fall. Thank you.



Product or service reviewed: Semi-annual maintenance on AC and Heating system at house

Service guys are always very thorough and professional. They always provide a verbal report in easy-to-understand explanation of what they've done, any issues they see, and their recommendation of improving/replacing parts, etc. Easy to work with regarding payment. Office staff are always very helpful and courteous and answer questions to my comfort and satisfaction.

Jean Hisky
Memphis, TN


Product or service reviewed: Maintenance

Professional and thorough

Andrew Graw
Memphis, TN


Product or service reviewed: Air condition. Service for the summer.

Been with this company for 10yrs.excellent service



Product or service reviewed: Service

Landmark Heating and Air has serviced my unit for many years. The technicians are on time and professional. I have had excellent customer service and recommend this company for all heating and air services.

Freda Hopkins


Product or service reviewed: Twice yearly maintenance check on air-conditioner and heating system

I have had a contract with landmark to do a twice yearly maintenance check on air- conditioner and heating system. The technician arrived on time checked the system in my attic and cleaned and checked the system outside I have been pleased with all of their work over the years

Shirley B
Memphis, TN


Product or service reviewed: Spring Check Up

This company is the best! I had used another company several years ago that not only did not repair my furnace but left me with a gas leak. I called Landmark and they not only repaired my furnace but stopped the gas leak. They are professional, all service and more than reasonable. I know I can depend upon then and will continue to use them

K Watson


Product or service reviewed: Spring service

We have used Landmark for as long as I can remember, and Landmark always performs at the highest level! The technicians always arrive on time, complete the work, and never leave a mess! Landmark will not disappoint!

Phyllis Cox


Product or service reviewed: Heat Pump System

I have been a customer of LANDMARK for years. Service has at all times been prompt and effective. I do recommend them to anyone seeking Heating/AC service.

Thurman Jackson


Product or service reviewed: 2 furnaces and 2 air conditioning units

I have been a customer for over 10 years. The products and services that I have received from Landmark have been excellent. Their personnel have always been courteous, friendly and professional. I am looking forward to dealing with them for another 10 years!

William Schmitt


Product or service reviewed: Complete ac htg unit

Using for over thirty years would not go anywhere else

David Rickman


Product or service reviewed: Heating and cooling service

We have used Landmark for a couple of years and they have always delivered good service. I am happy to recommend it to others.

Manjit Kaur
Germantown TN


Product or service reviewed: Service H&Air

We have used LANDMARK OVER 25 Years . Always on time & review at the end of the service.

Gary Faulkner
Germantown Tn38138


Product or service reviewed: Install and maintain lennox system

I chose Landmark years ago for the installation of a new Lennox system and despite my home being 100+ years old they were careful and went out of their way to address my needs. I have had some issues with the system after 8 years and they always answer the phone and the service tech has always returned my call, including at 3 A.M. I like the service they provide and think they stand behind the products they sell.

Brennan Condo
Memphis, TN


Product or service reviewed: Annual service contract and HVAC systeZm

Landmark has been our AC/Heating company for many years, and they have never disappointed. Every technician has been prompt, pleasant, and competent. Our AC went out on a Friday afternoon during the hot summer. Landmark came within an hour and had the repair completed in 2 1/2 hrs from my call. You cannot find better service than Landmark!



Product or service reviewed: Landmark Service Agreement

I have had excellent customer service with this great company for many years. The service technicians has been prompt with appointments and my great service with the equipment. I would recommend this company to anyone who is looking for reliable service.

Freda Hopkins


Product or service reviewed: Lennox central heat and air conditioner

We have known the Rapp family for years. We have had excellent service for over 30 years. The Lennox products are superb.

Rosemary Wainright

Landmark is very dependable. My A/C went out in the heat of the summer. It was determined that I needed a whole new system. Landmark had it installed the next day. The service crew was so nice and efficient. Their work area was cleaner after they left than before they arrived.

Memphis, TN

Personable, Honest, Thorough. Landmark HVAC is a top of the line company. Family owned, and they really care about their customers. They don’t try and sell you more than you need, and they are thorough with their install to make sure it is done right. They follow up and come out the next day to make sure the new system is running well.

Gene M.
Memphis, TN

I built my home in 1984, and after 30 years, it was time to replace the three systems. LANDMARK came to review my needs. There were a lot of fundamental problems with my current systems. LANDMARK did an excellent job removing the old units and installing the new. Their entire installation team knew exactly what to do. They worked efficiently and I am totally satisfied with the job. I would highly recommend LANDMARK if you are considering repair or replacement. My home has never been more comfortable and the Lennox monitoring system will send me an email if they see any problems. I do not expect that to occur for a long time. Great product installed by a great service team.

Steve T.
Germantown, TN

Just a note to express my appreciation for two such nice, hardworking young men by the names of Mike and Stacey. Landmark can be very proud of them.

Catherine J.
Memphis, TN